At Bepanthol® Cream, Derma, Derma Cream, Lotion, we respect the privacy of our users and recognize the importance of protecting any information we collect about you. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information through your use of our website, bepanthol.shop, and any related services (collectively, the “Services”). Please read this Privacy Policy carefully.
Information We Collect
We only collect information about you if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better. We collect the following types of information:
- Information You Provide Directly: When you sign up for an account, make a purchase, participate in a survey, contest or promotion, request customer support, or otherwise communicate with us, you may provide information including your name, email address, mailing address, phone number, credit card information, product preferences, and other information we may need to respond to your inquiry or fulfill your requests. You may also provide us with information in user content you post to the Services.
- Analytics Information: We use third-party analytics tools like Google Analytics to collect and analyze information about use of the Services. These tools collect information sent by your device or our Services, including webpages visited, add-ons, your IP address, device ID, and search terms used. These tools help us improve your user experience, research audience demographics, analyze how users interact with the Services, and test features in development.
- Cookies and Similar Technologies: We use cookies and similar technologies like pixel tags, web beacons, and local storage to collect and store information when you interact with our Services. Cookies allow us to collect technical and navigational information, such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous traffic data. We use this information to analyze trends, administer the Services, track user movement, and gather information on our user base. You can control the use of cookies within your internet browser’s settings.
How We Use Your Information
We use the information we collect for the following purposes:
- Provide, maintain, and improve the Services
- Process transactions and send related information like order confirmations, invoices, updates, and support messages
- Send marketing and promotional communications, when you opt-in
- Respond to comments, questions, and requests, and provide customer service
- Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes, when you opt-in
- Administer contests, sweepstakes, promotions, and surveys
- Detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal
- Perform statistical, demographic, and marketing analyses to improve the Services and for other business purposes
- Comply with our legal obligations, enforce our Terms of Use, and protect the rights and safety of our users and third parties
- For any other purposes disclosed to you at the time we collect your information
How We Share Your Information
We do not sell or rent your personal information to third parties. We only share it in the following circumstances:
- With third party service providers and partners who assist us in operating the Services, conducting our business, or servicing you, provided that such third parties agree to keep your personal information confidential.
- With your consent or at your request, such as when you authorize a third party application or website to access your account or participate in promotional activities
- To comply with legal obligations, enforce our Terms of Use, respond to claims, or protect the rights and safety of Bepanthol® Cream, Derma, Derma Cream, Lotion, our users, and third parties
- In connection with a sale, merger, transfer, exchange, or other disposition of all or any part of Bepanthol® Cream, Derma, Derma Cream, Lotion’s business or assets (including in connection with bankruptcy or similar proceedings), provided that the acquiring party agrees to the confidentiality of your personal information
- As part of aggregated and/or anonymized data for purposes of analytics, demographic profiling, and other business purposes
We may also share your information in other specific circumstances not described here that we will disclose at the time of collection.
Third Party Services
The Services may contain features or links to websites and services provided by third parties, such as social media features. These third party services have their own privacy policies, which you should review for more details on how they collect and process your personal information. We do not accept any responsibility or liability for the privacy practices of such third party services.
Security of Your Personal Information
We use reasonable physical, technical, and administrative security measures to protect your personal information against unauthorized access, disclosure, and damage or loss. However, no internet data transmission or storage system can be guaranteed 100% secure. We cannot guarantee the security of information transmitted through or stored on the Services, so any transmission or storage is at your own risk.
Retention of Personal Information
We retain your personal information only for as long as necessary to provide you the Services or fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. We will then dispose of your information securely or anonymize it so that it no longer identifies you.
Access to Your Personal Information
You have the right to access, modify, correct, restrict, or delete your personal information where it is inaccurate or has been processed in violation of applicable law. You may also have the right to data portability and the right to restrict or object to our use of your personal information in some circumstances. To submit a request regarding your personal information, please contact us at the email provided in the “Contact Us” section below.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time as needed to reflect changes in our practices, Services offerings, or privacy laws. We will post an updated version and update the “Last Updated” date. We encourage you to periodically review this page for the latest information on our privacy practices.
International Transfers of Data
Bepanthol® Cream, Derma, Derma Cream, Lotion has operations located in the United States. By accessing or using the Services or otherwise providing us with information, you consent to the processing, transfer, and storage of your information in the US and other countries, which may have different data protection rules than your country. However, we will take measures to ensure adequate safeguards are in place to protect your personal information as required by applicable law.
Children’s Privacy
The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If we learn that we have collected any child’s personal information without proper consent, we will promptly delete that information. If you believe we may have collected information from or about a child under 13 years old, please contact us as provided below.
California Resident Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) including:
- The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you
- The right to request deletion of your personal information
- The right to opt out of sale of your personal information
To submit a request regarding your personal information pursuant to your CCPA rights, please contact us as provided in the “Contact Us” section below.
EU/UK Resident Rights
If you reside in the European Union or United Kingdom, you may have additional rights under the EU General Data Protection Regulation (GDPR) or UK data protection law, including:
- The right to access your personal information and receive copies
- The right to rectify inaccurate information and restrict processing
- The right to erase your personal information (right to be forgotten)
- The right to data portability to transfer your information to another organization
- The right to object to processing of your personal information
- Rights related to automated decision making including profiling
To make a request regarding your personal data or exercise other rights under GDPR/UK data protection law, contact us as provided below. Note that some rights only apply in certain limited circumstances as outlined in law.
Your Nevada Rights
If you are a resident of Nevada, you have the right to opt out of the sale of certain personal information to third parties. You can exercise this right by contacting us as provided below and submitting a verified request. Note we do not currently sell your personal information as defined in Nevada law.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Mailing Address:
Bepanthol® Cream, Derma, Derma Cream, Lotion
123 Main St
Anytown, NY 12345
Please note that email communications are not always secure. Do not include sensitive information like passwords, credit card numbers, or other personal information in your emails to us.
Your Consent
By accessing and using the Services, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. We reserve the right to modify this Privacy Policy without notice, so please check back periodically for updates. Your continued use of the Services constitutes acceptance of any changes.
